Need to Contact Us?

We're here to help, 24 hours a day, 7 days a week. Pick the team that best matches your question and we'll get right on it — or grab us on live chat for a quick answer.

Sales

Want a quote, wondering which plan fits, or need a custom configuration? Our friendly sales team will help you find the right solution — no pressure, no jargon.

Submit Sales Ticket Email Sales Live Chat

Pre-sales questions welcome — no account needed

Technical Support

Server not behaving? Something not working the way it should? Our in-house technical team is on hand around the clock to get you back up and running.

Submit Support Ticket Knowledgebase

24x7x365 — 100% in-house, never outsourced

Billing

Questions about an invoice, payment method, upgrade, renewal or cancellation? Our billing team will sort it out quickly and clearly.

Submit Billing Query Payment Methods

Invoices & services are managed in your client area

Prefer to Help Yourself?

Many questions are already answered — these are the fastest ways to get unstuck.

Knowledgebase

Getting-started guides, how-tos and answers to common questions, maintained by our staff.

Client Area

Manage your services, invoices, upgrades and tickets — all in one place, any time.

Live Chat

Quick question? Chat with us directly from this page — ideal for pre-sales and general queries.

Get Help Faster

  • Open your ticket from the client area while logged in, so we can see your services straight away.
  • Tell us which service or server the issue is about, and roughly when it started.
  • Include any error messages, screenshots, or steps to reproduce the problem.
  • One topic per ticket helps us route your query to the right specialist first time.

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